Helene Koch

Director, Client Experience

Helene has been with FirstPerson since the beginning of the business. Her high school management job provided Helene a foundation in leadership and customer service that she uses every day as FirstPerson’s Director of Client Experience. These skills paired with more than 30 years of experience in benefits make her one of a kind.

Much like FirstPerson, Helene cares about people – clients, their employees, and our employees. She is committed to overseeing the team’s delivery of high quality, personal service to our clients and their employees.

Helene’s expertise, Life and Health Insurance license and long-lasting relationships with carriers give her an edge with client delivery. To ensure successful outcomes, she leads our Account Executive, Client Advocate and Communications Strategist teams at FirstPerson.

When she’s not at work, Helene enjoys spending time with her husband and two adult children. She also enjoys traveling and spending time on the beach.

Strengths: Adaptability, Arranger, Empathy, Harmony, Positivity