Helene Koch

Director, Client Experience

Helene has been with First Person since the beginning of the business. She has a foundation in leadership and customer service that she uses every day as First Person’s Director of Client Experience. In addition to leading the Account Management team, Helene works alongside our Consultants to deliver on some of our largest client’s strategies. These skills paired with more than 30 years of experience in benefits make her one of a kind.

Much like First Person, Helene cares about people – clients, their employees, and our employees. She is committed to overseeing the team’s delivery of high quality, personal service to our clients and their employees.

Helene’s expertise, Life and Health Insurance license and long-lasting relationships with carriers give her an edge with client delivery. To ensure successful outcomes, she leads our Account Executive, Client Advocate and Communications Strategist teams at First Person.

When she’s not at work, Helene enjoys spending time with her husband, Scott. She also enjoys traveling and spending time on the beach, especially in California visiting her adult children Alex and Gracie.

Strengths: Adaptability, Arranger, Empathy, Harmony, Positivity